FAQ

[vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#f7f7f7″ scene_position=”center” top_padding=”100″ bottom_padding=”100″ left_padding_desktop=”15%” constrain_group_2=”yes” right_padding_desktop=”15%” left_padding_tablet=”0″ constrain_group_4=”yes” right_padding_tablet=”0″ left_padding_phone=”0″ constrain_group_6=”yes” right_padding_phone=”0″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]

About EMDR Online Tools

[/vc_column_text][toggles style=”minimal”][toggle color=”Default” title=”What exactly is EMDR Online Tools?”][vc_column_text]EMDR Online Tools is an online platform for therapists that conduct EMDR Therapy. This tool can be used in office or remotely by using “Remote Sessions”.[/vc_column_text][/toggle][toggle color=”Default” title=”For whom are these tools best suited?”][vc_column_text]Basically any therapist that conduct EMDR therapy can make use of these tools.[/vc_column_text][/toggle][toggle color=”Default” title=”Can I use EMDR Online Tools in office?”][vc_column_text]Yes of course, even though we offer remote sessions for online clients, you can use these tools in office as well without any problems…[/vc_column_text][/toggle][toggle color=”Default” title=”Can I use EMDR Online Tools for remote clients?”][vc_column_text]Yes definitely. The main purpose of our tool is to allow therapists to conduct EMDR therapy with their clients remotely.[/vc_column_text][/toggle][toggle color=”Default” title=”Is there any limit on the EMDR session length?”][vc_column_text]No absolutely not. Your sessions can be any length, there is no limit.[/vc_column_text][/toggle][toggle color=”Default” title=”Are EMDR Online Tools in compliance with GDPR (General Data Protection Regulation) ?”][vc_column_text]Yes, our tools are in compliance with “General Data Protection Regulation”. In contrast to other platforms we do not save or keep any data of your sessions and clients.[/vc_column_text][/toggle][/toggles][vc_column_text css=”.vc_custom_1645543107731{margin-top: 80px !important;}”]

Account and Subscription

[/vc_column_text][toggles style=”minimal”][toggle color=”Default” title=”Can I cancel my subscription any time I want?”][vc_column_text]Our subscription plans are yearly plans. They will renew themselves after one year. If you want to cancel your subscription you can do that any time you want before the renewal date. In that case your subscription will continue till the end of the one year period and will not renew afterwards.[/vc_column_text][/toggle][toggle color=”Default” title=”Can I get a refund if I am not satisfied?”][vc_column_text]No we do not give any refund. But we provide a “Free Trial Subscription” of 7 days without any limitations so you can test our tools before buying.[/vc_column_text][/toggle][toggle color=”Default” title=”Can I share my subscription with other people?”][vc_column_text]No, each user needs a separate subscription.[/vc_column_text][/toggle][/toggles][vc_column_text css=”.vc_custom_1645544731439{margin-top: 80px !important;}”]

Using the EMDR Panel

[/vc_column_text][toggles style=”minimal”][toggle color=”Default” title=”Can I use a different background picture then the ones provided?”][vc_column_text]Yes definitely, you can upload up to 3 custom background images to use in your sessions. To do so go to your account page and scroll down where you see “Custom Background” labelled 1,2 and 3. Click upload button and choose the background image you want to upload from your computer. Do not forget to save your profile after that. Now you will be able to switch to your custom background image from within the EMDR Panel by using the background dropdown.[/vc_column_text][/toggle][toggle color=”Default” title=”Can I use a different EMDR Protocol then the one provided?”][vc_column_text]Yes definitely, you can upload your custom EMDR protocol to use in your sessions. To do so go to your account page and scroll down where you see “Custom EMDR Protocol”. Click upload button and choose the EMDR protocol you want to upload from your computer, the protocol should be in pdf format to work properly. Do not forget to save your profile after that.[/vc_column_text][/toggle][toggle color=”Default” title=”What are the options for sound?”][vc_column_text]EMDR Online Tools provide two different forms of sound. First one is called “Synchrone”, this sound is linked to the position of the bouncing ball and will move from left to right and will be in synch with the ball. The other one is called “Not Synchrone” and this one is not linked to the ball position. It will loop itself in a constant tempo.[/vc_column_text][/toggle][toggle color=”Default” title=”How can I loop ball color automatically?”][vc_column_text]In the dropdown of “Ball Color” there is an option called ” Color Mix”. If you choose this option the ball color will change randomly each second. This option is a great way to challenge your clients mentally by letting them call the color name.[/vc_column_text][/toggle][toggle color=”Default” title=”How can I change the ball size automatically?”][vc_column_text]In the dropdown of “Ball Size” there is an option called ” Changing Size”. If you choose this option the ball size will change randomly. This option will allow you to challenge your clients a little more.[/vc_column_text][/toggle][toggle color=”Default” title=”How do I use “Remote Session“ ?”][vc_column_text]On the right side of the EMDR Panel you will see a blue box that says “Patient Status”. By clicking on the link that is visible beside the “Patient Link” you will be able to copy the link. When you share that link with your patient they will be able to connect to your session from their own computer. When they are connected you will see the “Patient Status” change from ‘waiting’ to ‘connected’ and it will become green.

Your client will not see any controls, they will only see the ball on the selected background. When you change ball color, size, speed or change sound option or background image, they will change on your clients screen too.

If you want to see how it works just copy the patient link and paste it on a different tab in your own browser to see exactly what your client sees…[/vc_column_text][/toggle][/toggles][/vc_column][/vc_row]